Terms of Service
Last updated: July 19, 2026
These Terms of Service (the “Terms”) cover your access to and use of the Allyvia platform, websites, mobile and tablet apps, and related services (together, the “Service”), provided by Allyvia, Inc. (“Allyvia,” “we,” “us” or “our”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you accept them for a company or other organisation, you confirm that you are authorised to bind it, and “you” then means that organisation.
1. Eligibility and accounts
To use the Service you must be 18 or older and legally able to enter a contract. The Service is built for retailers and the people they authorise to work in it. It is not meant for personal or household use.
Keep your login details private. You are responsible for everything done under your account and should tell us quickly if you think someone has used it without permission. You also decide which staff get which role, and you are responsible for what each person you authorise does in the Service.
2. The Service and subscriptions
Allyvia is a cloud-based point-of-sale and business management platform covering inventory, staffing, reporting and predictive analytics. You get access through a subscription, on the plan and term shown when you sign up or in your order. Features may be added, changed or retired over time. If we materially reduce a feature you are currently paying for, we will make a reasonable effort to tell you beforehand.
Sales can be recorded on the device while offline and are synchronised once the connection returns. Please review synchronised records and reconcile anything that does not match.
3. Fees, billing, and taxes
You agree to pay the subscription fees and any usage-based charges shown when you buy. Unless we say otherwise, fees are charged in advance, renew automatically each billing period until you cancel, and are not refundable except where the law requires. We may change subscription prices from your next renewal, with reasonable notice.
Prices do not include taxes. You are responsible for sales, use, VAT and similar taxes on your purchase, apart from taxes on our own net income. If a payment is overdue, we may suspend the Service after giving notice.
4. Payment processing
Card and electronic payments your business takes through the Service are processed by third-party processors, including Stripe and Square. Your relationship with a processor is governed by that processor's own terms. You agree to follow them, and to meet the Payment Card Industry Data Security Standard (PCI DSS) to the extent it applies to your business.
We never store full card numbers. Card details are tokenised and passed to the processor. Allyvia is not the merchant of record, does not settle funds for you, and is not responsible for chargebacks, holds, refunds, disputes, or anything a processor does or fails to do.
5. Your data and content
“Customer Data” is everything you and your users put into or create in the Service, such as sales, inventory records, staff schedules and details about your own customers. You own your Customer Data. You give us a worldwide, non-exclusive licence to host, process, transmit, display and otherwise use it only to run, secure, support and improve the Service, and as these Terms and our Privacy Policy allow.
You confirm that you have the rights and any consents needed to give us Customer Data, including personal information about your customers and staff. You are responsible for its accuracy and lawfulness and for following the laws that apply to your business.
6. AI-generated recommendations
The Service uses predictive and machine-learning features to produce forecasts, staffing suggestions, reorder recommendations, pricing guidance and anomaly alerts. These outputs are aids to your judgement. They are not professional, financial or legal advice, and they may be wrong. Forecasts are probabilities, and their quality depends on your data and on outside signals. Every decision you make with them, including what to order, whom to schedule and how to price, is yours. We may use aggregated, de-identified data to build and improve our models, as the Privacy Policy describes.
7. Third-party integrations
The Service can connect to other products, including QuickBooks, Google Drive and Google Sheets, hardware peripherals, and delivery or accounting platforms. Those products are governed by their own terms and privacy practices, and we are not responsible for them. Turning on an integration authorises us to exchange data with that product as the feature requires. If the other company changes or retires its product, the related feature may stop working.
8. Acceptable use
You will not, and will not let any of your users:
- break the law or anyone else's rights through the Service, or process fraudulent transactions;
- reverse engineer or decompile the Service or try to obtain its source code, except where the law allows;
- resell, sublicense or provide the Service to anyone other than your own authorised users;
- disrupt the Service or its performance, or try to get unauthorised access to it or to another customer's data;
- upload malware, or use the Service to store or send infringing, defamatory or unlawful material;
- use the Service to build a competing product, or benchmark it without our written permission.
9. Intellectual property
Allyvia and its licensors own the Service, including its software, models, designs and the content we supply (but not your Customer Data), along with all related intellectual property. During your subscription we give you a limited, non-exclusive, non-transferable and revocable right to use the Service under these Terms. If you send us feedback or ideas, you allow us to use them freely, forever, without paying for them.
10. Confidentiality
Each of us may see the other's confidential information. The receiving party will use it only to carry out these Terms and will protect it with at least reasonable care. This does not cover information that becomes public without the receiving party's fault, that it develops independently, or that it lawfully receives from someone else. We handle Customer Data as set out in the Privacy Policy.
11. Term and termination
These Terms apply for as long as you use the Service. You can cancel at any time in your account or by contacting us, and cancellation takes effect at the end of the current billing period. We may suspend or end your access for a material breach, for non-payment, or where the law requires, giving notice where we reasonably can. When access ends, your right to use the Service ends too. We will keep your Customer Data available to export for a limited time afterwards, as the Privacy Policy describes, and may then delete it. Terms that by their nature should continue after termination will continue.
12. Disclaimers
The Service is provided “as is” and “as available.” As far as the law allows, Allyvia gives no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Service will be uninterrupted or error-free, or that any forecast or recommendation will produce a particular result.
13. Limitation of liability
As far as the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from these Terms or the Service, even if warned that they were possible. Allyvia's total liability under these Terms is capped at what you paid us for the Service in the twelve (12) months before the event that led to the claim. These limits do not apply to your payment obligations or to liability that the law does not allow to be limited.
14. Indemnification
You will defend and indemnify Allyvia and its officers, directors, employees and agents against third-party claims, damages and costs, including reasonable legal fees, that arise from your Customer Data, from using the Service in breach of these Terms or the law, or from running your business, including your tax, employment and consumer-protection obligations.
15. Governing law and disputes
These Terms are governed by the laws of the State of California, setting aside its conflict-of-laws rules. Both parties accept the exclusive jurisdiction of the state and federal courts in California for any dispute that can be brought in court. Before filing a claim, each party agrees to try in good faith to settle the dispute informally by contacting the other. If it is not settled within 30 days, either party may seek any remedy the law allows.
16. Changes to these Terms
We may update these Terms. For material changes we will post the new version with a new “Last updated” date and, where appropriate, tell you by email or inside the product. Changes take effect when posted unless we say otherwise, and continuing to use the Service after that means you accept them.
17. General
These Terms, any order, and our Privacy Policy are the whole agreement between you and Allyvia about the Service, and they replace any earlier agreement on the subject. If a provision is found unenforceable, the rest still applies. Not enforcing a right does not waive it. You may not transfer these Terms without our consent. We may transfer them to an affiliate, or as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events outside its reasonable control.
18. Contact
Questions about these Terms? Email us at info@allyvia.si.